4/30/2023 0 Comments Wondershare uniconverter reviews![]() ![]() We understand the pain when you are unable to run this software in the way you expected. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare Updated Mar 8, 2023 Really appreciate your time and patience a lot! Our senior support will look into this matter and evaluate your refund request further, please keep an eye on your mailbox. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, and this was also the reason we didn't process a refund for you in the first place. We accept a refund request if the customer encounters a technical issue that is unable to be solved within 7 days. For your case, please allow us to explain it in more detail and see how we could assist you further. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very depressing when you are unable to unlock your phone in the way you expected. Appreciate a lot for your time and patience! Could you please send us your order number or contact email after receiving an invitation from Trustpilot? You may also drop an email at If we are unable to solve it, we'll process a full refund to take care of your benefits. ![]() Regarding the problem you are encountering, we desperately hope to investigate the real manifestation or cause and then provide a solution in a targeted manner, however, the current information is too limited. In case you might need help urgently next time, we sincerely invite you to submit a callback request from the following link and we'll call back in your time zone from 9 am - 10 pm. Really apologize for the inconvenience, we'll keep improving and bring a better experience for our users. Definitely, we know that it is very important for users to get help timely when he/she has trouble using the product. I understand the pain when you are unable to export the video after purchasing. Reply from Wondershare Updated 4 days ago To take care of your benefits further, would you please update your order number or ticket number here? Our senior support team will further investigate it and then provide a solution in a targeted manner. Normally, we'll send the way how to find the log files that are only associated with the product itself and it will never include the user's personal privacy information. Knowing you were encountering a problem during using the product, we desperately hope to fix it, and this is the reason our support might invite you to provide more details (like a screenshot showing the problem and log files, etc.) for troubleshooting, seek your kind understanding. Per your description, I'd like to explain it in more detail and see how we could assist you further. We understand it would be very frustrating when you are unable to run this software in a normal way. ![]() Thanks for taking the time to write your review. ![]()
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